Terms of Use

1. Agreement

By downloading, accessing or using SnowVisor, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the service. If you use SnowVisor for an organisation, you confirm that you have authority to accept these terms for it.

2. What SnowVisor provides

SnowVisor combines public and third-party mountain information with app features including conditions, forecasts, webcams, maps, lift/run information, tracking, snow-day analysis, Logbook, replay, friends and optional cloud sync. Features and data availability can vary by resort, device, season, provider, network and subscription.

3. Mountain and safety information

SnowVisor is not an official resort, ski patrol, navigation, avalanche, medical, weather-warning or emergency service. Forecasts, snow scores, lift/run states, snowmaking inferences, routes, difficulty labels, directions and other summaries may be delayed, incomplete, estimated or wrong. Mountain conditions can change without notice.

You are responsible for your route, equipment, skill decisions and safety. Obey signs, closures, laws and resort instructions; stay within permitted terrain; check official resort and emergency sources; and call local emergency services when necessary. Do not rely on SnowVisor as the sole source for a safety-critical decision.

4. Accounts and security

You may use many SnowVisor features without an account. If you create one, provide accurate information, keep your device and sign-in methods secure, and notify us if you suspect unauthorised use. You are responsible for activity performed through your account unless applicable law says otherwise.

You can request account deletion from Profile. Deletion affects synced SnowVisor data but may not remove local device data, content held by a third party, or information another user lawfully retained.

5. Tracking, Health and live sharing

GPS and sensor data can be inaccurate, interrupted or unavailable. Review tracked sessions before relying on their statistics. You are responsible for obtaining consent before recording or sharing information about another person.

Live location is optional. Share only with people you trust, protect public links and stop sharing when it is no longer needed. A stale, delayed or imprecise location must not be used as proof that someone is safe or currently at a particular place.

6. Acceptable use

You must not:

• break the law, enter closed terrain, evade resort rules or encourage unsafe conduct;
• harass, stalk, impersonate or locate another person without permission;
• upload malicious, unlawful or rights-infringing content;
• probe, disrupt, overload, scrape at unreasonable volume, bypass access controls or misuse SnowVisor APIs;
• reverse engineer protected parts of the service except where law expressly permits it; or
• use SnowVisor data to build a competing dataset or service without permission from the relevant rights holder.

SnowVisor may filter public profile text and provides in-app report and block controls. We may review reports and restrict accounts where reasonably necessary to protect users or enforce these terms.

7. Your content

You retain ownership of notes, photos, profile information, routes and other content you provide. You grant SnowVisor a limited, worldwide licence to host, process, reproduce and display that content only as needed to operate, secure and improve the features you choose. You confirm that you have the rights and permissions needed to provide the content.

8. SnowVisor and third-party rights

SnowVisor's app, website, branding, original designs, software and analysis are protected by intellectual-property laws. Resort names, logos, maps, webcams, weather information and other third-party material remain the property of their respective owners and may be governed by separate terms and attribution requirements.

9. Subscriptions

Paid Apple-platform subscriptions are billed through your Apple ID and governed by the purchase terms shown by Apple. Prices, trial eligibility, renewal timing and cancellation controls are shown before purchase and in Apple subscription settings. Unless required by law, SnowVisor cannot directly refund purchases processed by Apple.

10. Availability and changes

We may add, change, suspend or discontinue features to maintain security, comply with law, respond to data-provider changes or improve SnowVisor. We aim to preserve useful functionality but do not promise uninterrupted or error-free availability. Cached information may be shown while fresh data is unavailable.

11. Consumer rights, disclaimers and liability

Nothing in these terms excludes guarantees, remedies or other rights that cannot lawfully be excluded, including rights under the Australian Consumer Law. Subject to those rights, SnowVisor is provided on an “as available” basis and we do not guarantee that third-party data, forecasts, GPS, maps or resort operations information is complete, current or accurate.

To the maximum extent permitted by law, SnowVisor is not liable for indirect or consequential loss arising from use of the service, loss of access, third-party data or an unsafe decision made contrary to these terms. Any liability that can lawfully be limited is limited to the remedies required by applicable law.

12. Suspension, termination and disputes

We may restrict or terminate access where reasonably necessary for security, unlawful conduct, serious misuse or protection of other users. You may stop using SnowVisor at any time. Provisions that logically survive termination – including ownership, responsibility, disclaimers and limits – continue to apply.

These terms are governed by the laws of Victoria, Australia, without excluding mandatory consumer protections that apply where you live. Before starting formal proceedings, please contact us and give both sides a reasonable opportunity to resolve the issue.

13. Changes and contact

We may update these terms as the service changes. The current version and effective date will remain on this page. If a material change requires notice or consent, we will provide it through an appropriate SnowVisor channel.

Questions: hello@snowvisor.com.au.