SnowVisor

Privacy Policy

SnowVisor is designed around a simple rule: mountain and snow-day data should be used only to deliver features you choose.

Effective and last updated 12 November 2026

Location stays purposefulBackground location is used only while an active ski session needs it.
Cloud backup is optionalRoute backup is on by default for a signed-in account, so your days survive a lost phone. You can turn it off in Profile at any time.
No cross-app trackingSnowVisor does not use your data to track you across other companies' apps or websites.

1. Who this policy covers

This policy applies to the SnowVisor iPhone and Apple Watch apps, widgets, live activities, and snowvisor.com.au services. “SnowVisor”, “we”, “our” and “us” refer to the operator of those services.

2. Information SnowVisor handles

Account and profile information

If you sign in, we handle your account identifier and, depending on your sign-in method and choices, your email address, name, avatar, home resort, ability level, bio, favourites, units, appearance and notification preferences. Signing in is optional for the core resort, forecast, map and local tracking experience.

Location, tracking and Logbook information

When you use nearby-resort, navigation or tracking features, SnowVisor may process precise location, altitude, speed, heading, timestamps, activity type, routes, lift/run matches and calculated ski statistics. Background location is requested so an active tracking session can continue while the app is not visible. SnowVisor does not start background ski tracking without your action.

Completed Logbook entries are stored on your device. If you sign in, summary data may sync to your SnowVisor account. Route backup is on by default when you are signed in, so detailed route points (the GPS track of each day) upload to your account along with the summary. You can turn route backup off in Profile, Account, Cloud backup at any time. Turning route backup off stops future uploads; route points backed up earlier remain in your account until you delete the Logbook session or your account.

Health, photos and user content

With permission, SnowVisor can read or write relevant fitness and workout information through Apple Health to support snow-day fitness features. Photos, notes, trip details, imported GPX files and other content are handled only when you use the related feature. Apple Health data is not used for advertising or cross-app tracking.

Friends and live location

If you use Friends, we handle friend codes, requests, connections, blocks, abuse reports and sharing preferences. Public profile text is checked before it is published. You can report and block a profile from Friends; reports are reviewed for safety and abuse prevention. Live location is off by default. When you explicitly share it, selected friends or holders of a temporary link may see your current mountain location and session status. Live shares use short-lived updates and can be stopped at any time. SnowVisor does not permanently cache friends' live telemetry on your device.

Technical and service information

We record daily aggregate sync diagnostics such as request outcome, response time and totals for synced days, segments and route points. These counters do not include account IDs, resort IDs, request contents, error messages or coordinates. Rows older than 395 days are pruned when a later sync write occurs. The operational viewer shows account and storage totals to specifically authorised SnowVisor administrators; it does not expose individual profiles or routes. We do not sell personal information.

Resort insights

Resort insights are on by default and you can turn them off at any time in Profile. While they are on, SnowVisor counts your Logbook session summaries (resort, session date, runs, lifts, distance, vertical and duration) into combined resort totals. These totals may be shared with or sold to resort operators. They never include your name, contact details, friends or GPS route points, and a resort and week is only reported when at least 30 accounts contributed to it. Turning insights off stops future use of your days, but cannot recall a report already shared.

3. Why we use information

  • Provide maps, resort conditions, forecasts, cams, tracking, replay, Logbook and personalised mountain features.
  • Maintain optional accounts, cloud backup, favourites, preferences, subscriptions and friend features.
  • Protect accounts, prevent abuse, diagnose failures and improve reliability and performance.
  • Send alerts or notifications you request and let you control them in the app or iOS Settings.
  • Comply with law and respond to valid legal requests.

4. Services that help operate SnowVisor

SnowVisor relies on service providers for functions such as account hosting and database storage, maps and map tiles, weather and resort data, notifications, authentication, subscriptions and website hosting. They receive only the information reasonably needed to provide their function and process it under their own terms and privacy commitments. Public resort, weather, webcam and map sources may also receive normal network request information such as an IP address.

5. Storage, security and retention

Authentication secrets are stored using platform-protected storage. SnowVisor uses transport encryption for network requests and account-scoped access controls for cloud data. No service can promise absolute security, but we use safeguards proportionate to the sensitivity of ski history and location.

Local data remains until you remove it, reset the app or uninstall it, subject to Apple device backups. Signed-in account data is retained while your account is active or as needed to provide the service, resolve disputes and meet legal obligations. Temporary live-location data expires separately. Deleting your account removes the associated profile, friendships, favourites, live-sharing state and synced Logbook from the active SnowVisor service. Abuse reports may retain de-identified safety details where reasonably needed to investigate misuse, subject to limited backup and legal retention periods.

6. Your choices and rights

PermissionsManage Location, Health, Photos and Notifications in iOS Settings.
Social privacyChoose discoverability, friend visibility and live-sharing settings in Friends.
Account dataEdit profile and sync settings, export or delete local Logbook data, or delete your account from Profile.
Resort insightsCombined resort totals are on by default and can be switched off from Profile at any time.

Depending on where you live, you may have rights to access, correct, delete or restrict use of personal information. Email hello@snowvisor.com.au to make a privacy request. We may need to verify the request before acting on it.

7. Children

SnowVisor is not directed to children under 13. If you believe a child has provided personal information without appropriate consent, contact us so we can investigate and remove it.

8. Changes and contact

We may update this policy as SnowVisor changes. The current version and effective date will remain on this page. Material changes will be communicated in the app or service where appropriate.

Questions or privacy requests: hello@snowvisor.com.au.

See also the SnowVisor Terms of Use.